I’m back - inevitably I need to let off steam
Hats off to Abbey.
I beg to differ.
It’s rare that a company manages to be both incompetent and officious so I feel that due recognition should be paid to this particular bunch of fuckwitted baboons1.
I was especially delighted by their member of staff’s explanation of why Wuglums and I had to re-prove our identity due to some information not having been transferred when certain accounts were moved from an Abbey computer system to a Santander computer system.
“But why is that our problem? It’s your system that’s at fault.” was my perfectly reasonable challenge.
“No, it’s a Santander system.”
“YOU’RE PART OF SANTANDER!”
I hadn’t meant to raise my voice so suddenly (although I had planned to complain loudly to anyone who would listen about what we’d thought was just a delay to their issuing of paperwork rather than the incompetence which had been readily admitted) but it was well deserved. I didn’t mention it at the time for some reason but this is the same company who initially blamed the delay on my having been served (back in April or May) by a member of staff who had since left their employ- as if that, too, was in some way my fucking fault! I’ve heard of companies trying to get away from a “blame culture” but Abbey seem to have misinterpreted this to mean that they cannot be blamed for anything and that it’s always the customer who has to be inconvenienced.
The bank admits ’service has not been good enough’ and acts to tackle its backlog
If you have any financial connection whatsoever with Abbey I would strongly recommend that you sever it with indecent haste. I wouldn’t trust them to manage my worst enemy’s birthday party let alone any aspect of my finances.
There - that feels better.
1 No offence meant to baboons who are not working for Abbey
August 28th, 2007 at 5:47 pm
I’m not an Abbey bank customer but I share your frustration, as this experience is common to many of them. And so we come to the crux of the problem - who do you choose instead? I could expound at length my dealings with HSBC, Halifax, and Smile (part of the Co-operative Bank) but to give this little comment box the brevity it deserves I shall sum up thus: “muppets”.
August 30th, 2007 at 1:58 am
I fill rill ‘merican.
August 31st, 2007 at 4:12 pm
I’d suggest RBS - never had any problem, staff in bank and on phone are friendly and polite - and, best of all - they’re over here, so we don’t have to put up with script reading!